Welcome to www.nooknesthub.com, we are committed to providing you with high-quality stainless steel oil strainers and other kitchen supplies. In order to ensure that your shopping experience is pleasant and satisfactory, we have formulated the following return and exchange terms (hereinafter referred to as the “Terms”). Please read and understand the following terms regarding returns and exchanges carefully before using this website to purchase goods.
Return and Exchange Policy Applicable conditions: We accept return and exchange applications due to product quality problems, wrong goods or missing goods. For returns and exchanges caused by non-quality issues such as personal preferences and size discrepancies, we may charge a certain handling fee or reject the application, which is subject to our policy. Application period: You need to contact our customer service team within 7 days after receiving the goods to apply for a return or exchange. Applications beyond this period may not be accepted. Product status: The returned goods must be in their original condition, including unused, undamaged, and unopened original packaging. If the product is damaged or worn, we may reject the return or exchange request.
Return and Exchange Process Contact Customer Service: You need to contact our customer service team through our online customer service system, email or phone to provide order information, reason for return or exchange, photos and other relevant evidence. Review Application: Our customer service team will review your application as soon as possible after receiving it. If the review is passed, we will provide you with the return address and specific procedures. Return the product: You need to return the returned product according to the address and procedures we provide. Please make sure to choose a reliable logistics company and keep the logistics tracking information properly. Processing Refund or Exchange: Once we receive the returned product and confirm that it is correct, we will process the refund or exchange request as soon as possible. The refund will be returned to your payment account by the original route, and the exchange will be arranged according to your needs.
Shipping and Handling Fees Quality Issues: If the return or exchange is caused by product quality issues, we will bear the round-trip shipping costs. For exchange applications, we will re-ship for you free of charge. Non-quality issues: If the return or exchange is caused by personal preference or other non-quality issues, the round-trip shipping costs must be borne by you. We may also charge a certain handling fee, the specific amount is subject to checkout. Special circumstances: If the return or exchange is caused by our fault or negligence (such as wrong goods, missing goods, etc.), we will bear the round-trip shipping costs and re-ship or refund you free of charge.
Notes Please make sure to properly store the goods and packaging during the return and exchange process to avoid damage or loss. If the return or exchange is caused by your personal reasons (such as incorrect address, refusal to accept, etc.), we may not bear the shipping costs or reject the application. If you encounter any problems or need further help during the return or exchange process, please feel free to contact our customer service team. We will serve you wholeheartedly.
Others We reserve the right to change the return and exchange terms at any time. Any changes will be announced on this website. If you do not agree to the modified terms, you should stop using this website immediately.
If you encounter any problems or need further help when purchasing goods using this website, please feel free to contact our customer service team. We will do our best to support you.
